1.Privacy Policy
i.Scope
The WFS Customer Support Privacy Policy (hereinafter referred to as the “Policy”) sets forth the handling of personal information in the user support services provided by WFS,Inc. (hereinafter referred to as the “Company”). Please also refer to the Company’s “Privacy Policy” for matters not set forth in this Policy.
2.Purpose of collection and use of personal information
i.List of information to be collected
In connection with providing user support, we may collect the following information from you.
- User ID for the applicable services
- User name for the applicable services
- Email Address
- Device Information
- Information provided at the time of inquiry
ii.Purpose of use
We use the information we collect for the following purposes
- Responding to inquiries
- Verifying user identity
- Enhancing the quality of our customer support
- Improving our services
iii.legal basis
The legal basis for processing your personal information is as follows
- Your consent
- Performance of a contract:To fulfill our obligations under the Terms of Use, including responding to inquiries related to the provision of the services.
- Legitimate interests :To improve and enhance the user experience, such as responding to customer inquiries.
3.Policy on Minors
We do not knowingly collect information about you from anyone under the age of 16 (if the law requires that minors/children be at least 16 years of age, that law will prevail.) If you are under the age of 16, you must obtain the consent of a parent or guardian before providing us with any information collected under this policy. If we learn that a customer under the age of 16 has provided information to us without the consent of a parent or guardian, we will promptly delete the information you have provided.
4.Provision to third parties
i.Provision to third parties
In the cases set forth in “4. Provision to Third Parties” of the “Privacy Policy”, the Company may disclose personal data to third parties inside and outside the country.
ii.Disclosure to third parties outside of the country
By agreeing to this Policy, you acknowledge that the collected data as set forth in this Policy may be transferred outside of your country or region, and that the destination country or region may not have laws or regulations that impose the same or greater obligations to protect personal information or other privacy rights as those in your country or region. You agree that the Company may disclose the collected data set forth in this Policy to its parent company, GREE Holdings, Inc., its affiliates, and authorized subcontractors, media, advertising agencies, and payment processors (including those located in countries outside the EEA where such authorized subcontractors, media, advertising agencies, and payment processors are based for the purposes of use set forth in this Policy).
5.Notices and announcements
This policy, posted and published on the Privacy Policy link located on our Contact Us page. The revised policy will be effective from the time it is posted on the respective bulletin board. You have the right to withdraw your consent at any time, but this will not affect the legality of any processing based on your consent prior to withdrawal. If you wish to withdraw your consent, please review the “Contact Us” section below and contact us.
6.Requests for Disclosure, etc. and Inquiries
i.Requests for Disclosure, Correction, Addition, Deletion, Suspension of Use, etc.
If we receive a request from you or your representative for disclosure, correction, deletion, suspension of use, access, restriction of processing, or data portability of your information, or an objection regarding your information, we will respond without delay to the extent possible and in accordance with the law. To make such a request, please contact us by checking the “Contact Information” below. Please note, however, that we will not be able to correct, delete, or discontinue the use of customer information necessary to respond to your inquiry.
http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
ii.Contact us
iii.Data Protection Officer（DPO）
We have appointed a DPO to ensure appropriate involvement in issues related to the protection of customer information.
Post: Data Protection Officer
GREE Holdings, Inc.
Roppongi Hills Gate Tower, 6-11-1 Roppongi,
Minato-ku,
Tokyo,
Japan
dpo@gree.net
iv.EU Representative
Company appointed the EU Representative as below;
Post: WFS, Inc. EU Representative
PLANET // LEGAL
Jungfernstieg 1, 20095 Hamburg, Germany
eu_representative@planit.legal
v.Controller of your personal data and its contacts
WFS, Inc.
Roppongi Hills Gate Tower, 6-11-1 Roppongi,
Minato-ku, Tokyo,
Japan
https://www.wfs.games/en-us/
7.Operating Policy
i.Revisions to this Privacy Policy
This policy may be revised from time to time. The revised policy will be effective from the time it is posted in the Privacy Policy on the Contact Us page, unless otherwise specified by the Company.
ii.data retention
Data will be deleted when it is no longer necessary to achieve the purposes of use described above, except in cases where retention is required by law or ordered by a government, court, or other public agency.
iii.Other
Please note that if you do not provide us with current and accurate information about yourself, you may not receive appropriate service.
8.Terms for specific countries
If a customer resides in one of the following categories, the conditions specified in each category shall apply.
i. United States (Last updated: September 12, 2025)
Section 1 of this Privacy Notice (“U.S. Privacy Notice”) supplements and amends the Company “Privacy Policy” and This Policy and applies only to users residing in the United States (“Consumers” or “You”). We adopt this U.S. Privacy Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2023 (CPRA), and unless otherwise specified, terms used in this California Privacy Notice are defined in the CCPA and CPRA have the meanings ascribed to them in the CCPA and CPRA.
(1)Personal information we collect about you
- User ID for our service
- User name for our service
- Your e-mail address
- Device Information
- Information provided at the time of inquiry
(2)How we collect personal information
When a customer directly makes an inquiry, for example, through our inquiry form.
(3) Purpose of collecting and selling your personal information
We may use, sell, or disclose personal information we collect for the following purposes
①Purpose of collecting your personal information
- Responding to inquiries
②Purpose of selling your personal information
Not applicable
(4)Sharing your personal information Sales
①We may disclose your personal information for business purposes as follows We may share your personal information with third parties
- Responding to inquiries
Third-party organizations that provide services under the purpose of using personal information are as follows - Keywords International Co., Ltd., Wit One Inc. and subcontractors approved in writing by the Company (For responses to inquiries)
②We may sell your personal information, in which case you have the right to opt-out of these sales.
Not applicable
(5)Your Rights and Choices
①You have the right to ask the controller for access to and rectification, erasure or restriction of processing of personal data concerning the data subject, as well as the right to data portability, and to object to processing. If you or your representative makes a request concerning the above rights, we will comply with such request without delay to the extent possible in according with the law. Please refer to “Privacy Policy” for more information about such requests.
②Personal Information Sales Opt-Out
Not applicable
Please note that in some circumstances, we may not be able to fully comply with your request, such as when your request is frivolous or grossly impractical, threatens the rights of others, or is not required by law, but we will still take action to notify you of such a situation. In some cases, we may also ask you to provide us with additional information, including personal information, as necessary to verify your identity and the details of your request.
Established on January 24, 2023
Revised on January 6, 2025
Revised on March 27, 2025
Revised on April 1, 2025
Revised on September 12, 2025
Revised on March 26, 2026